Your Privacy Matters
to krkya11
At krkya11, protecting the personal data of our players across Bangladesh is a core responsibility. This Privacy Policy explains exactly what information we collect, how we use it, who we share it with, and what rights you hold over your own data.
1. Introduction
This Privacy Policy ("Policy") is published by krkya11 ("we", "us", "the Platform") and applies to all individuals who access or use the krkya11 website, mobile platform, and associated services, including casino games, sports betting, live dealer products, promotions, and customer support ("Players", "you").
krkya11 is committed to handling your personal data with transparency, integrity, and care. We collect only the information necessary to deliver and improve our services, comply with applicable legal obligations, and maintain a safe and fair gaming environment for all players in Bangladesh and beyond.
By registering a krkya11 account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the Platform.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming guidelines, which together form the full framework governing your relationship with krkya11.
Data Minimisation
krkya11 collects only the personal data that is strictly necessary for account management, payment processing, identity verification, and regulatory compliance. We do not collect data speculatively.
Secure Storage
All personal data held by krkya11 is stored on servers protected by 256-bit SSL/TLS encryption, access control systems, and regular security audits. Payment data is handled through certified MFS and banking channels and is never stored on our servers.
Your Control
You retain meaningful rights over your personal data at all times — including the right to access, correct, delete, or restrict processing. Contact our support team at any time to exercise these rights.
No Unauthorised Selling
krkya11 does not sell, rent, or trade your personal data to third parties for their own independent marketing purposes. Data sharing is limited to service delivery, legal compliance, and fraud prevention as described in this Policy.
AML & KYC Compliance
As part of our anti-money laundering (AML) and Know Your Customer (KYC) obligations, we are required by industry standards to collect and verify identity documentation. This protects both players and the integrity of the Platform.
Transparent Updates
When this Policy is materially updated, registered Players will be notified by email or on-platform notification. Continued use of krkya11 after the effective date of an update constitutes acceptance of the revised Policy.
2. Data We Collect
krkya11 collects personal data through several channels: directly from you when you register or interact with the Platform, automatically as you use our services, and from third-party verification and payment partners where permitted. The categories of personal data we collect are set out below.
2.1 Registration & Identity Data
When you create a krkya11 account, we collect the following information:
- Full legal name
- Date of birth (used for age verification — players must be 18 or older)
- Email address
- Mobile phone number (used for account security and payment verification)
- Username and encrypted password
- Residential address (city, district, division — e.g., Dhaka, Chittagong, Sylhet, Khulna)
2.2 Identity Verification (KYC) Data
To comply with KYC and AML obligations, krkya11 may request:
- Government-issued photo identification (National ID card, passport, or driving licence)
- Proof of address (utility bill, bank statement, or similar document dated within 3 months)
- Source of funds documentation for high-value accounts or flagged transactions
- bKash, Nagad, or bank account confirmation letters where used as a withdrawal method
KYC documents are reviewed by our compliance team and, where applicable, by accredited third-party verification providers. They are stored securely and retained only for as long as required by applicable legal and regulatory obligations.
2.3 Financial Transaction Data
krkya11 records transaction information associated with your account, including deposit amounts, withdrawal requests, payment method references (e.g., masked bKash or Nagad numbers), and transaction timestamps. We do not store full card numbers, full MFS PINs, or internet banking credentials on our systems.
2.4 Gaming Activity Data
We record data relating to your activity on the Platform, including:
- Game sessions played, bet amounts, win/loss outcomes, and timestamps
- Sports betting selections, odds accepted, and settlement outcomes
- Bonus claims, wagering progress, and promotional interactions
- Self-exclusion or responsible gaming tool activations
This data is used for account management, dispute resolution, responsible gaming monitoring, and product improvement.
2.5 Technical & Device Data
When you access krkya11, we automatically collect certain technical data, including:
- IP address and approximate geolocation (city/district level)
- Device type, operating system, and browser version
- Session duration, pages visited, and navigation paths
- Referring URLs and search terms used to reach the Platform
2.6 Communication Data
If you contact krkya11's support team via email or live chat, we retain records of those communications, including the content of messages, timestamps, and any attachments, for quality assurance, dispute resolution, and regulatory audit purposes.
krkya11 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health records, or biometric data unless specifically required by law or expressly provided by the Player in a support communication. Where such data is inadvertently received, it will not be processed and will be deleted promptly.
2.7 Data Collected About Minors
krkya11 is strictly an 18+ platform. 18+ We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided personal data, we will take immediate steps to delete that data and close the associated account. If you believe a minor in your care has registered on krkya11, please contact [email protected] immediately.
| Data Category | Examples | Primary Purpose | Legal Basis |
|---|---|---|---|
| Identity | Name, date of birth, email, phone | Account creation, age verification | Contractual necessity, legal obligation |
| KYC Documents | National ID, passport, proof of address | AML compliance, fraud prevention | Legal obligation |
| Financial | Deposit/withdrawal records, payment method references | Transaction processing, AML monitoring | Contractual necessity, legal obligation |
| Gaming Activity | Game history, bet amounts, bonus usage | Account management, responsible gaming, dispute resolution | Contractual necessity, legitimate interest |
| Technical | IP address, device type, session data | Security, fraud detection, platform improvement | Legitimate interest |
| Communications | Support emails, chat logs | Customer service, dispute resolution | Contractual necessity, legitimate interest |
3. How We Use Your Data
krkya11 uses your personal data only for specific, legitimate purposes directly connected to our ability to provide a safe, compliant, and enjoyable gaming experience. We do not process your data in ways that are incompatible with the purposes described in this section.
3.1 Account Management & Service Delivery
The primary use of your personal data is to create and maintain your krkya11 account, process deposits and withdrawals, deliver the games and betting products you use, manage bonus entitlements, and provide customer support. Without this processing, we cannot provide our services to you.
3.2 Identity Verification & Fraud Prevention
krkya11 uses identity and KYC data to verify that you are who you claim to be, that you meet the 18+ age requirement, and that your account activity does not exhibit patterns associated with fraud, money laundering, or bonus abuse. Our fraud detection systems operate on an automated basis and may flag accounts for manual review where suspicious activity is detected.
3.3 Responsible Gaming Monitoring
Your gaming activity data is analysed to identify potential signs of problem gambling, including unusually long sessions, rapid escalation in bet sizes, or patterns consistent with chasing losses. Where such patterns are detected, krkya11 may reach out proactively to offer responsible gaming tools. This processing is carried out in the interests of player welfare and platform integrity.
3.4 Legal & Regulatory Compliance
krkya11 is required to process and retain certain categories of personal data to comply with AML obligations, respond to lawful requests from law enforcement authorities, and maintain audit records as required by applicable law. This processing is not discretionary — it is a legal obligation that overrides individual data deletion requests in certain circumstances.
3.5 Marketing Communications
With your consent, krkya11 may use your email address and phone number to send you promotional offers, deposit bonus notifications, tournament announcements, and seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL, IPL, and T20 World Cup fixtures. You may withdraw marketing consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email. Withdrawal of marketing consent does not affect the lawfulness of prior processing.
3.6 Platform Improvement & Analytics
Aggregated and anonymised data about Platform usage — including which game categories are most popular, peak session times in Dhaka and other Bangladeshi cities, and payment method preferences — is used to improve the Platform experience, inform product decisions, and optimise our technical infrastructure. This analytics processing does not involve identifying individual Players.
Some of krkya11's fraud detection and responsible gaming monitoring processes involve automated decision-making, including automated account suspension where fraud indicators are confirmed. Where automated processing significantly affects your account, you have the right to request human review of that decision. Contact [email protected] to exercise this right.
4. Data Sharing & Third Parties
krkya11 does not sell, rent, or trade your personal data. We share personal data with third parties only where necessary for service delivery, legal compliance, or fraud prevention, and only with parties who are contractually bound to handle your data in a manner consistent with this Policy.
4.1 Payment Processors
To process deposits and withdrawals, krkya11 shares necessary transaction data (such as your account reference, transaction amount, and masked payment identifier) with the relevant payment partner — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These partners operate under their own privacy and data security policies and are subject to applicable Bangladeshi financial regulations.
4.2 Identity Verification Providers
krkya11 may use accredited third-party KYC verification providers to assist in processing identity documents and confirming Player age and address. These providers act as data processors on our behalf and are contractually prohibited from using your data for any purpose other than the verification service they provide.
4.3 Game & Technology Providers
The games on krkya11 are supplied by independent third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited session data (such as player ID and game round identifiers) necessary to deliver and record game outcomes. They do not receive your full registration details. All providers used by krkya11 are certified operators with their own published privacy policies.
4.4 Law Enforcement & Regulatory Authorities
krkya11 will disclose personal data to law enforcement agencies, courts, or other competent authorities where required to do so by law, by court order, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity. Such disclosures will be limited to what is strictly required by the relevant legal obligation.
4.5 Business Transfers
In the event that krkya11 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the relevant successor entity as part of that transaction. We will notify registered Players of any such transfer by email or platform notification and will ensure that the receiving entity is bound by privacy obligations at least equivalent to those in this Policy.
4.6 What We Never Do
- We do not sell your personal data to data brokers or third-party advertisers.
- We do not share your data with social media platforms for targeted advertising without your explicit consent.
- We do not transfer your data to unaccredited or unvetted third parties.
- We do not share your data with other gambling platforms or affiliates for cross-platform marketing.
6. Data Retention
krkya11 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods below represent our standard practices.
6.1 Account Data
Personal data associated with your krkya11 account — including registration details, gaming history, and transaction records — is retained for the duration of your active account relationship plus a minimum of 5 years following account closure. This extended retention period reflects AML and KYC audit obligations that require us to maintain records of player identity and transaction history for a defined period after the cessation of a business relationship.
6.2 KYC Documents
Identity verification documents (ID copies, proof of address, source of funds documentation) are retained for a minimum of 5 years from the date of verification or from the date of account closure, whichever is later. After this period, documents are securely deleted in accordance with our data destruction policy.
6.3 Support Communications
Records of customer support interactions — including email threads and live chat logs — are retained for 3 years from the date of the interaction, primarily for dispute resolution and quality assurance purposes.
6.4 Analytics Data
Anonymised and aggregated analytics data (which cannot be used to identify individual Players) may be retained indefinitely for historical reporting and platform development purposes.
6.5 Marketing Consent Records
Records of your marketing consent preferences — including when consent was given, on what basis, and when it was withdrawn — are retained for the duration of your account plus 3 years to demonstrate compliance with applicable marketing regulations.
Where a legal hold, court order, or active investigation requires krkya11 to preserve data beyond the standard retention periods described above, the data will be held for the duration of the legal requirement. Players will be informed of any such hold where permitted by law.
7. Your Rights & Choices
krkya11 recognises and respects your rights over your personal data. You may exercise any of the following rights at any time by contacting our support team at [email protected]. We aim to respond to all data rights requests within 30 days.
Right of Access
You have the right to request a copy of the personal data krkya11 holds about you, along with information about how that data is being processed and the purposes for which it is used.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account details directly from your account settings or by contacting support.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to legal retention obligations as described in Section 6.
Right to Restrict Processing
You may request that krkya11 restricts the processing of your personal data while a dispute about accuracy or lawfulness is being resolved, or where you object to processing but we are required to retain the data.
Right to Data Portability
Where processing is based on your consent or on a contractual basis and is carried out by automated means, you may request that your personal data be provided to you in a structured, machine-readable format.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interest, subject to krkya11's overriding legal or security obligations.
7.1 How to Exercise Your Rights
To exercise any of the rights listed above, contact krkya11 support at [email protected] with the subject line "Data Rights Request" and a clear description of the right you wish to exercise. We may need to verify your identity before processing the request. Where a request is complex or involves a large volume of data, we may extend our response period by a further 30 days and will notify you accordingly.
7.2 Withdrawing Marketing Consent
If you previously consented to receive marketing communications from krkya11, you can withdraw that consent at any time by emailing [email protected] or clicking the unsubscribe link in any marketing email. Withdrawal of consent will take effect within 10 business days. Please note that transactional communications — such as withdrawal confirmations, security alerts, and account notices — are not marketing communications and cannot be opted out of while your account is active.
8. Contact & Policy Updates
If you have any questions, concerns, or requests relating to this Privacy Policy or the way krkya11 handles your personal data, please contact our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.
8.1 Contact Details
Email: [email protected]
Subject line: "Privacy Policy Enquiry" or "Data Rights Request"
Response time: Within 2 business days for general enquiries; within 30 days for formal data rights requests.
Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
8.2 Policy Updates
krkya11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. Where an update is material — meaning it significantly affects how we collect, use, or share your personal data — we will notify registered Players by email or via a prominent on-platform notification at least 7 days before the change takes effect.
The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. We encourage Players to review this Policy periodically to stay informed about how krkya11 protects their personal data. The version of the Policy published at the time you use the Platform is the version that governs your relationship with krkya11 in respect of data processing.
8.3 Links to Other Policies
This Privacy Policy forms part of krkya11's broader legal framework. We encourage you to read the following related documents for a complete understanding of your rights and obligations as a krkya11 Player:
- Terms & Conditions — governs the overall relationship between Players and krkya11, including account rules, bonus terms, and prohibited conduct.
- Responsible Gaming — details the tools and support available to Players who wish to manage their gambling activity, including self-exclusion, deposit limits, and time-out features. 18+
- FAQ — answers common questions about account registration, deposits, withdrawals, and game rules.
Ready to Play at krkya11?
Explore our full range of casino games, live cricket betting, and slots — all protected by the data privacy standards described in this Policy. 18+